HWL Insights

The effectiveness of how you manage your contingent workforce is as important a job as there is in healthcare leadership today.  With the rise of the gig economy and the increasing reliance on temporary workforce solutions, businesses are turning to Vendor Management Systems (VMS) and Managed Service Providers (MSP) to streamline their contingent workforce processes. However, amidst the myriad of options available, decision-makers must prioritize three key factors: Consistency, Centralization, and Configurability, often referred to as "The 3 C's".

In times of crisis, it is vital for healthcare organizations to lean on the right outside partners to supplement their own resources. The fall of 2020 was a difficult one, ushering in yet another surge of COVID-19 patients to hospitals and clinics across the nation and stretching critical healthcare staff—Banner Health was no exception. In mid-November, Banner’s Managed Services Provider (MSP), Healthcare Workforce Logistics (HWL), put out the request for physicians through its Vendor Management System (VMS). David Gibbons, a healthcare consultant at Floyd Lee Locums, saw the openings and eagerly performed the search. As a newly contracted vendor for Banner, Floyd Lee Locums was tasked with presenting high-performing candidates quickly while adhering to Banner’s internal hiring process.  

COVID-19 has accelerated the digitalization of the hiring process. With increased emphasis on removing friction in regard to talent acquisition, streamlining the onboarding process to keep costs down, fill rates up, and the quality of staff consistent—this year technology and automation are even more important. 

Healthcare systems of all sizes are acknowledging the benefits of working with contingent labor; however, many organizations are finding it difficult to manage agency spend, streamline the recruitment process and possess the strategic foresight necessary for successful future staff planning. Contracting with workforce solutions providers to assist with managing contingent labor can save hospitals and practices money while also allowing the organization to focus on what they do best—caring for patients.

Vendor Management Systems (VMS) streamline and standardize the management of contingent workers across the healthcare organization to reduce costs and increase time saved. Whether it’s Local or Travel, Contract or Per Diem, Clinical or Non-Clinical, a robust VMS will deliver heightened visibility, efficiency, and compliance into your operations. Learn how Lahey Hospital and Medical Center leveraged HWL VMS technology to consolidate contract hiring and monitor contingent workforce performance across the organization.

Access to the right data at the right time is essential to containing agency spend and meeting increased healthcare demands. Accurate or ‘clean’ data ensures health systems don’t fly blind—providing leverage for vendor negotiations, rapid staffing fulfillment, and additional cost management activities. For every expense category in the hospital, you rely on data. Data drives most decisions about spending and yet when it comes to contingent labor costs, often organizations don’t have a clear picture. Wouldn’t you like the same level of control and insight into agency spending that you have with other operational expenditures? 

Locum tenens healthcare providers can be lifesavers for organizations who need additional providers, even though they come with a higher price tag than fully employed providers. Given an aging population and an aging physician workforce, the need for Locums is expected to continue to climb.

HWL is offering healthcare delivery organizations a rapid response staffing program designed to meet the urgent staffing needs that may be driven by increased demand for healthcare professionals and shortages of core staff due to the COVID-19 pandemic.   

The Situation 

During a work year, organizations lose 6,500 hours dealing with manual processes related to managing staffing suppliers.

Front line managers at SwedishAmerican Hospital reported that their antiquated systems and inconsistent process for securing temporary staff was “a nightmare.”  Since partnering with HWL, leadership reports that “the change in process is like night and day.”