HWL Insights

The healthcare industry has become an increasingly complex balancing act. Between regulatory changes, staffing shortages, and patient volume fluctuations, running a healthcare organization today feels like performing surgery while the operating room transforms around you. The question isn't whether unexpected challenges will hit your facility—it's when, and how ready you'll be to handle them. 

In a time when the nursing workforce faces unprecedented challenges—burnout, turnover, and unsustainable costs—healthcare leaders must look beyond reactive staffing models. At this year’s AONL Annual Conference, Amanda Wheeler, Vice President of InSourcing at HWL, sat down with the AONL podcast team to discuss how organizations can shift from scrambling to fill shifts to building resilient, future-ready workforce strategies.

Over the past few years, since the turbulence of the pandemic, healthcare organizations' main focus has been having enough staff to fill vacancies due to increased demand and surges in patient volume. This led to unprecedented rates of burnout, permanently changing the course of staffing history as organizations became dependent on contingent labor. 

Healthcare as a whole has seen staffing challenges for decades now, with nursing staff taking the brunt of it. This has proven to be majorly concerning, since nursing turnover rates directly impact patient outcomes. Turnover contagion and burnout among staff results in thinly spread resources across the facility, decreasing quality of care and increasing the likelihood of mistakes.

We are pleased to introduce Amanda Wheeler, RN, BSN, MBA, as HWL's new VP of InSourcing (IRP)! Amanda brings a wealth of experience in hospital workforce management, having played a key role in developing and implementing an Internal Resource Pool for WellStar Health System and Emory Healthcare. In addition, she has been a crucial stakeholder in managing contingent labor/MSP programs, standardizing and centralizing VMS, MSP, and internal staffing & scheduling solutions, and working closely with HR and Nursing leaders. Amanda is a member of several nursing associations, including Nursing & Healthcare Associations, and is Six Sigma Yellow Belt certified. Get to know Amanda below!

Recent years have seen the healthcare industry battling increasing obstacles, but according to multiple surveys and polls, from ACHE and MGMA respectively, staffing shortages remain the top concern of healthcare leaders. While staffing shortages have long plagued the industry, the rapidly rising agency rates for contract nurses and other staff are no longer sustainable for many organizations.

Managed service providers (MSPs) assume the responsibility of managing multiple healthcare staffing vendors and their contracts; however, not all MSPs offer the same degree of quality, oversight, and attention to detail. Whether your healthcare organization’s staffing challenges are the result of the pandemic crisis or have a need for optimizing the utilization and cost associated with agency labor, Healthcare Workforce Logistics (HWL) programs are designed to deliver high-quality healthcare professionals at competitive market rates.