HWL Insights

Tracy Kettler is a highly accomplished professional with extensive experience in healthcare workforce solutions, operations and strategic business relationships. As the Vice President, Account Management at Nomad Health, she successfully led the expansion of the account management team, developed training programs, and improved supplier rankings. Tracy's career highlights include leadership roles at AMN Healthcare and RightSourcing Inc., where she managed large client portfolios and implemented successful programs. With a degree and progressive experience, Tracy has been recognized by leadership, peers, and clients for her deep understanding of workforce solutions in healthcare. Her expertise spans all facets of implementation, client services and delivery for many industry-leading healthcare systems. In her current position as Vice President of Client Engagement at Healthcare Workforce Logistics, Tracy focuses on building and maintaining strong customer relationships, ensuring customer satisfaction, retention, and growth. Her responsibilities encompass account management, needs assessment, product education, customer support, issue resolution, monitoring customer health, feedback gathering, renewals, upselling, customer advocacy, reporting, analytics, and customer success planning. Tracy's proven track record and expertise position her as a valuable leader in the healthcare industry.