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Embracing Excellence: Tracy Kettler Joins HWL as Vice President of Client Engagement

Tracy Kettler is a highly accomplished professional with extensive experience in healthcare workforce solutions, operations and strategic business relationships. As the Vice President, Account Management at Nomad Health, she successfully led the expansion of the account management team, developed training programs, and improved supplier rankings. Tracy's career highlights include leadership roles at AMN Healthcare and RightSourcing Inc., where she managed large client portfolios and implemented successful programs. With a degree and progressive experience, Tracy has been recognized by leadership, peers, and clients for her deep understanding of workforce solutions in healthcare. Her expertise spans all facets of implementation, client services and delivery for many industry-leading healthcare systems.

In her current position as Vice President of Client Engagement at Healthcare Workforce Logistics, Tracy focuses on building and maintaining strong customer relationships, ensuring customer satisfaction, retention, and growth. Her responsibilities encompass account management, needs assessment, product education, customer support, issue resolution, monitoring customer health, feedback gathering, renewals, upselling, customer advocacy, reporting, analytics, and customer success planning. Tracy's proven track record and expertise position her as a valuable leader in the healthcare industry.

How did you start your career in healthcare?

My first job in healthcare was a summer staffing position with Favorite Nurses while I was in grad school.

What brought you to HWL?

HWL's reputation in the industry as well as HWL's focus on integrity, transparency, neutrality and trustworthiness.

What are your priorities and goals for the future of HWL?

I am focused on becoming an integral part of the HWL team by understanding the goals and priorities of our clients while collaborating with many of our HWL teams to deliver best in class service to our clients.

What do you like to do in your free time? 

I love to travel, especially anywhere tropical.

Tracy's wealth of experience and passion for client satisfaction align seamlessly with HWL's commitment to delivering unparalleled service. As we extend our warmest welcome, we are confident that Tracy's leadership will elevate our client engagement strategies to new heights and her presence undoubtedly strengthens our team.

January 22, 2024/By Jeff Niles
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Author: Jeff Niles

Jeff is Executive Vice President of Sales and Marketing for Healthcare Workforce Logistics and has been in healthcare contingent workforce management for over 15 years. Jeff has led sales, implementation, and client services to some of the largest and most influential healthcare providers with technology and solutions installed in over 3,000 hospitals in 50 states and the UK. Jeff is inspired to work with transformational leaders that have a vision to achieve the highest levels of efficiency, transparency, compliance, quality and cost savings. Contact Jeff at jniles@hwlmsp.com OR 630-913-6629
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